The Indiefield Blog

Ideas and thoughts about life, business and market research fieldwork in the UK.

Media Advice

If you're not eager to share your perspective, don't bother sharing it. The audience wants to hear what you have to say, and if the question isn't right on point, reframe it, and answer that question instead. If your answers aren't interesting, exciting or engaging, that's on you.

Preparation

"I did the reading."

No one said the preparation part was fun, but yes, it's important. I wonder why we believe we can skip it and still be so extremely smart.

Agency

Philosophers and lawyers talk about agency: the responsibility that comes with the capacity to act in the world. If you can decide, if you can act, you have agency. Life without agency would be a nightmare. Trapped in a box, unable to do anything by choice, nothing but a puppet. It always makes me wonder why then, do both companies and people struggle so intently to avoid the responsibility that comes with agency? "It's not my job, my boss won't let me, there's an ISO rule, we're prohibited, it's our supplier, that's our policy...". It's not something you can turn on or off. Either you have the capacity to act in the world. Or you don't.

Everything Is Local

The news tells us about the world economy or the national economy, or even the economy in a specific region. This is easy to talk about, statistically driven and apparently important to everyone. But in reality this has absolutely nothing to do with your day, your job and your approach to life. If the unemployment rate in market research doesn't match the national numbers, the national numbers don't matter so much. Economics used to be stuck in geography. Now, as markets and industries transcend location, useful economic stats describe the state of the people you're working with and selling to.

The Bar

Some people work hard to lower the bar at work. These are the people who not only do the minimum amount permitted, they actually work hard to do just a little bit less than that. Most people seek to meet the bar. They figure out what's expected, and do that. A few people, very few, work to relentlessly raise the bar. They are the ones who overdeliver on projects, show up ahead of schedule, instigate, suggest and push. Raising the bar is exhausting, no doubt about it. I'm not sure the people who engage in this apparently reckless behaviour would have it any other way, though. They get to experience a fundamentally different day, a different journey and a different reputation to everyone else.

Care

No company cares about you. Companies are simply not capable of this. Your bank, certainly, does not care. Neither does your pension provider or even that online retailer that you purchase so much from. It's amazing to me that people are surprised to discover this fact. People, on the other hand, are perfectly capable of caring. It's part of being a human. If you want to build a caring company, you need to fill it with caring people and then get out of their way. When you free your people to act like people (as opposed to cogs in a profit-maximising efficient company machine) then the caring will obviously happen.

Excuses

There is often an initial warning sign that a project is in trouble. Sometimes it even begins before the project does. Our subconscious starts looking around for an excuse, deniability and something to blame. It gives us confidence and peace of mind - it's far easier to be calm when the police appear at your door if you have an excuse handy. Sometimes we even start looking for the excuse before we accept the project. We say to ourselves (and our clients), "this is best efforts ..." Then, as the project moves along (or not), we continually add to and refine our excuse, reminding ourselves of all the factors that were out of our control. Some people who have a built-in all-purpose excuse (middle child syndrome, wrong astrology sign, some slight at the hands of their upbringing or the system from long ago) and they often end up failing. They have an excuse ready to go, so it's easier to back off when the going is tough. Here's an alternative to the excuse-driven life: what happens if you actively avoid looking for excuses at all? Instead of making excuses, the successful project is filled with people who are obsessed with avoiding excuses.

Long Tails

A shop owner has to make bets. To buy inventory, to choose this over that, to make decisions in advance about what's going to sell. The owner might need to make these decisions months in advance, with no chance to re-order if there's a hit and nothing but discounted sales (losses) for what doesn't sell. The relentless physics of the situation means that shops need the ability to not just pick hits, but to make them. It's so different in the digital world. Amazon Prime says: "We're going to sell everything, and a lot of it. We don't care which thing, because it's all the same to us. Just put everything in the store and the market will sort it out". As a result, they have far less promotional power. Amazon doesn't make a hit, it contains hits - they have it all and the longer the tail, the better.

Legacy Problems

What do you do with legacy products and services? Things you started that never really caught on, or died out slowly over time? That's a very easy way to judge the posture and speed of a company. If there's a one-way track - stuff gets added, but it never gets taken away - then the ship is going to get slower and heavier and become much harder to handle and it will eventually sink. Either you're focused on maintaining the legacy features or you're focused on figuring out how to replace them with the future. Your clients want the future, not the past.

Under Stretched

There is a lot of fear associated with 'overstretched'. Too much financial risk and you'll end up stressed, bankrupt and overstretched. But what about the more prevalent, more subtle and ultimately more damaging notion of being under stretched? The old school factory-mindset encourages every employee to protect their time and their effort. Don't go the extra mile because no-one will ever thank you. Don't push harder because you'll only damage yourself. Don't let them make you do more because that will be the new normal and you'll have to work harder forever. It's true: in most businesses productivity only increases as the result of more effort, and that effort is rarely compensated in an immediately obvious way. Here's the thing: modern work is different. In fact, the exhaustion from overstretching yourself in a modern working environment is some of the best exhaustion you will ever feel. So yes, we need to figure out how to push ourselves until we're overstretched.