Philosophers and lawyers talk about agency: the responsibility that comes with the capacity to act in the world. If you can decide, if you can act, you have agency. Life without agency would be a nightmare. Trapped in a box, unable to do anything by choice, nothing but a puppet. It always makes me wonder why then, do both companies and people struggle so intently to avoid the responsibility that comes with agency? "It's not my job, my boss won't let me, there's an ISO rule, we're prohibited, it's our supplier, that's our policy...". It's not something you can turn on or off. Either you have the capacity to act in the world. Or you don't.