Indiefield can be your eyes and ears with our mystery shopping and audit fieldwork services. We can
provide mystery shopping services across the UK including airside duty free areas, high street
retailers, car dealerships, pubs, restaurants, sporting events, festivals, conventions, and tourist
attractions. We can go into supermarkets and photograph displays and count stock. We can even purchase
products and send them directly to you.
Each mystery shopping team is handpicked to perfectly match the brief to be undetectable and
allow you to authentically measure the sales and service experience.
Using the latest covert hidden camera technology we can supply high quality sound and images of
our experiences which can be used to enhance your project.
We can help you evaluate live webchat and social media based customer service to understand how
things are really performing from a customer's perspective.
The mystery shoppers are selected on the basis that they are a natural match for your brief. We avoid
detection by often using real people, not "professional shoppers" (you only have to go into the staff
room at a car dealership to see the photos of the shoppers they know to understand how important it is
to avoid detection). Our shoppers are selected based on their suitability and technical ability.
Provided with a clear brief and the know-how, they complete the task and report back either online or
by phone, with all the necessary photos, screenshots, video clips and receipts.