We know that with the right market research interviewing team, CATI and telephone surveys
offer particular advantages for your market research project. First and most importantly,
CATI and telephone surveys still yield high response rates but moreover the personal
contact between our market research interviewer and your respondent can not only provide additional
valuable information, but for certain groups this method is often the most effective way to engage them.
The proof is in our survey response rates - on many market research projects over 90% of the
sample is converted. We pride ourselves on our high survey conversion rates and our ability to
engage with respondents. We use the Formoo survey platform and can easily link to your software
for a seamless fieldwork service.
We offer so much more than just flat CATI surveys. We deliver real respondent
respect and care. We use a dedicated local team of market research interviewers who are immersed
in the project objectives to act as brand ambassadors and deliver a wonderful survey interview
experience for participants.
We can provide a customised, branded login screen for your survey results with the market
research interviews streamed to a branded website for direct access for your in-house market
research customers. Our survey sample reporting can include detailed respondent record outcomes
so you can be sure that each and every single potential participant is looked after.
Our intelligent sample management allows for 10 call backs before a record is abandoned and
tracks when the call is made to ensure likeliest interview success. For example, an engaged tone
is called back with ten minutes, a no answer in the morning is then called back in the
afternoon, then evening and cycles through different times of the day.
We use Formoo technology which is extremely flexible and can cope with multiple choice
questions, rating scale questions, likert scale questions, matrix questions, dropdown questions,
open-ended questions, demographic questions, ranking questions and for online surveys our
software can manage image choice questions, file upload questions, slider questions, and
All our work is certified and transparent. We are ISO, ESOMAR, MRS and GDPR approved. Our
interviewers are trusted and experienced. We monitor call lengths, calls made, strike rates, and
actual interview quality. After each survey respondents are contacted via email. We do not use
remote dialers and have a very friendly and enjoyable approach to all our surveys.